Cinq Mondes FAQ

MY ACCOUNT

Click on the MY ACCOUNT area at top right. Once redirected, select CREATE ACCOUNT and fill in your personal information as required. You will receive a confirmation e-mail once your account has been created.

All information provided is kept strictly confidential. It will be used exclusively by the internal departments of Cinq Mondes for the sole purpose of making a delivery or sending you commercial information. Your bank details are encrypted in ssl mode and are never saved or stored on the website.

Your username is the e-mail address you used to create your account. If you forget it, you can always recreate an account using another e-mail address. From your MY ACCOUNT area, you can recover your password by clicking on the forgotten password link. Simply fill in your contact e-mail address and validate your request: your password will then be sent to this address.

We will use this information to ensure efficient delivery and also to answer any questions and / or to contact you regarding your order.

To alter your personal data, log in to MY ACCOUNT and click on EDIT to apply your changes and then save.

- To subscribe to the newsletter, just fill in your e-mail address in the box provided for this purpose at the bottom of the homepage


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- To unsubscribe, you can send us your request to [email protected] or else click on the registration link that appears at the bottom of the newsletter.

MY ORDER

In your shopping cart, enter the discount code in the SPECIAL OFFER box that appears after your selection, and then click on OK. Be sure to copy the promotional code exactly, without adding any spaces or special characters.


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The gift of the moment is automatically added to your cart, provided you meet the specific conditions of purchase for the offer in question. You can find the conditions governing the offer of the moment by clicking on OUR OFFERS in the website menu.

In order to place your order, you must create an account by registering your personal information (name, surname, postal address, e-mail ...).

You can pay for your order:

  • - by credit card (VISA, MASTERCARD only)
  • - via Leetchi (for this, you must first have created a pot on www.leetchi.com).

Payments on www.cinqmondes.com are totally secure, thanks to 3D Secure. Your bank details are encrypted in ssl mode and are never saved or stored on the website.

Following validation of your payment, you will automatically receive a confirmation e-mail at the e-mail address entered during creation of your account; this is to let you know that your order has been received. If you do not receive this confirmation e-mail, please consult your junk mail folder or else contact us at [email protected].

To find out the status of your order, log in to the account you used for placing the order. To make sure you're signed in, ensure that your first and last names appear at the top right of your screen. Click on your first and last name and then select MY ORDERS. Then they will appear as a table, as shown below.


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Click on:
  • VISUALIZE, then on TRACK MY ORDER, to retrieve the tracking link of your parcel
  • DOWNLOAD THE CONFIRMATION OF PURCHASE FOR THE GIFT INVITATION® if you wish to print the confirmation of purchase of the Gift Invitation®.

If you have a specific request concerning your order, please contact the customer service by phone on +33 (0)1 75 000 810 or by e-mail at [email protected] as soon as possible after finalizing your order.

If you have a specific request concerning your order, we would invite you to contact the customer service by phone on +33 (0)1 75 000 810 or by e-mail at [email protected] .

3-D Secure is a secure Internet payment protocol. It enables banking services to make sure, with each online payment, that the card is being used by its real owner. In the event of non-receipt of your code, please get in touch with your bank.

If you buy Cinq Mondes products and a Gift Invitation® online, you will receive two different packages, since the items will not originate from the same logistics centre.

DELIVERY

Please see the Delivery FAQ page.

Please see the Delivery FAQ page.

You have the option of adding a new delivery address by connecting to your personal area. In the MY ACCOUNT section, click EDIT ADDRESS to change the default delivery address set when you created your account. It is not possible to change the delivery address once the order is in process of delivery.

By logging into your account, you can access your address book. This enables you to register a delivery address that is different from your billing address. When placing the order, simply select the billing and delivery addresses. The parcel will be delivered to the address indicated, using a Delivery Invoice that does not show any prices. You will receive, at the e-mail address of the account used to place the order, a confirmation containing the details of the content of your purchase.

PRODUCTS

All Cinq Mondes products are available at www.cinqmondes.com while stocks last.

Cinq Mondes products are sold on the website, in Cinq Mondes spas and in our network of partner spas. To find the vendor closest to you, go to the SPAS page

On the website www.cinqmondes.com, you also have the option of performing a beauty self-diagnosis, which should allow you to obtain personalized advice. A number of questions will be asked about your skin type and your preferences, in order to create a list of the best products to suit your needs. Please see the BEAUTY ORDER page.

Each product has different active ingredients and concentrated aromatic ingredients, details of which can be found on our product pages. To find out their composition, please visit the page of the product that interests you, scroll down and find the tab INGREDIENTS AND AROMATIC CONCENTRATES.


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After we receive your order, via your e-mail address you will automatically receive a satisfaction questionnaire from the trusted third party ‘Verified Reviews’. This is designed to tell us about your experience on the website and your opinion of the products obtained. You can also leave comments about your product experience on our social networks. To view customer reviews, scroll down the home page and click on the "Verified Reviews" icon.

Along with each order shipped, you will receive two trial doses. To obtain further ones, please go to the spa nearest to you.

CARE AND GIFT INVITATIONS®

You can purchase a treatment on our website, although you can’t book a treatment directly online. We invite you to go directly to the resort or to phone the Spa nearest to your home.

To purchase a treatment, click on PROVIDE A TREATMENT in the website menu. You will be redirected to a page enabling you to select the Spa and to fill in the personal information needed to purchase a Gift Invitation® for a treatment, which you can then either use yourself or offer to someone else.

You can buy a treatment at the Cinq Mondes Spas in Paris, Lyon, Marseilles, Monaco and Brussels.

You will receive a parcel in which you will find a box containing the product catalogue, the treatment catalogue, your personalized message and also the Gift Invitation®.

Only treatments at Cinq Mondes Spas in Paris, Lyon, Marseilles, Monaco and Brussels are sold online at www.cinqmondes.com In order to give someone the gift of a treatment at one of our partner spas, we recommend that you contact the desired spa directly. You will find all the details of our partner spas on our website under OUR SPAS.

Treatment menus are available on each Spa’s web page. They are also available from the GIVING A TREATMENT AS A GIFT page via the drop-down menu, under MORE INFORMATION ABOUT TREATMENTS AND THEIR DURATION.


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In order to have your treatment carried out in spite of losing your Invitation®, please contact the Spa directly where the treatment was supposed to take place.

Please visit one of our Spas or else call to discuss your needs with one of our practitioners.

SPAS

To find the nearest point of sale, you can either try locating it via Google Maps or else enter a city or post code to find the Spas near you. At the top left of your screen, on all pages, there is a box you can use to search for Spas near you.

To book a treatment, please visit one of our Spas or phone them to arrange an appointment.

OTHER SUBJECTS


If you can’t find the answer to your question here, please send us your query directly, by e-mail to [email protected] .