1. Shipping rates and information

- All our orders are shipped from France, except for the Gift Certificates for the Cinq Mondes Spas of Monaco and Brussels.


-As deliveries are made from Monday to Friday, between 9am and 6pm, we recommend you give as a delivery address your workplace or any other address where you are likely to be during this time.


- Orders are processed and sent during working days (from Monday to Friday, except for national holidays). If you would like same-day shipment, your order must be placed, verified and confirmed before 10am (French time). After this deadline, your order will be dispatched on the next working day.


- Delivery costs concern each parcel sent. An order may only be made to a single postal address. If you would like to send the same order to several addresses, you must create a separate order for each of the addresses concerned.


- Orders made via www.cinqmondes.com can be delivered in mainland France (including the Principality of Monaco and Corsica), Germany, Austria, Belgium, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, the Netherlands, Poland, Portugal, the Czech Republic, the United Kingdom, Slovenia, Sweden, Switzerland, Bulgaria, Romania, Slovakia.


Delivery costs in mainland France, Monaco and Corsica

Type of order Carrier Delivery cost
in relation to the order
amount
Estimated delivery
date*
Type of delivery
<65€ >65€
Product orders Mondial Relay 3€ Offered** 3 to 4 working days Standard delivery to a
Pick-up & Go location
Colissimo 5€ Offered** 3 to 4 working days Standardhome
delivery
Chronopost 9,90€ 9,90€ 1 to 2 working days Express home
delivery, signature
required
Gift certificate orders La Poste 5€ Offered** 3 to 4 working days Standard

* Delivery times may vary in some delivery areas and take up to 2 extra days.

** Except for orders only containing a Gift Certificate for a 50-minute Treatment in Cinq Mondes Spas in Lyon or Marseille, or those only containing 2 Gift Certificates for a 20-minute Treatment in the Cinq Mondes Spa in Lyon.




Delivery to European Union countries and Switzerland

Type of order Carrier Delivery costs in relation
to the order amount
Estimated delivery date* Type of delivery
<150€ >150€
Product orders Chronopost 10€ Offered Depending on the
destination
Express delivery,
Signature required on
delivery of parcel
Gift certificate orders La Poste 5€ Offered** Depending on the
destination
Standard

2. Tracking


You can check on the current status of your order 24/7 by going to your account page under the My Orders heading.

To track delivery of your order, use the registration number given for your parcel under the My Orders heading and enter it on the tracking page of the chosen carrier


For Mondial Relay: HERE


For Colissimo: HERE


For Chronopost: HERE


Cinq Mondes can not be held responsible if customs fees must be applied in your country of delivery

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